Terms and Conditions

If before 24 hours, we can reschedule you to another time without a fee. 

If you cancel within 24 hours of booked time, it is a non-refundable 50% charge 

Other reasons for non-refundable cancellations: 

• Move-In Cleaning: If your home is not fully cleared out. Please reschedule if more time is needed to clear the place out.  
• No access to home after 15 minutes of scheduled time. 
• Our cleaner arrives and someone inside the home is sick. For everyone’s safety, please call to reschedule if someone is not feeling well in the home. In these cases, appointments can be rescheduled at no extra cost if the call is made BEFORE the cleaner’s arrival. 
• Our cleaner is harassed, intimidated, or feels threatened.